Once an order has been submitted, please allow up to 48 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Distribution Center in the state of New Jersey via USPS (standard shipping) or UPS unless otherwise specified. No orders are processed or shipped on Saturdays and Sundays.
NBT COMMERCE,LLC is dedicated to bringing you, our customer, the latest technology in high quality products. All products are covered by a full 30-Day Satisfaction Guarantee policy. All Products purchased from NBT COMMERCE,LLC may be returned within 30 days of purchase, as described below, to ensure that customer satisfaction is made on every purchase.
NBT COMMERCE,LLC will accept returns within 30 days of the original purchase if the NBT COMMERCE,LLC Product was purchased directly from NBT COMMERCE,LLC. IF THE NBT COMMERCE,LLC PRODUCT WAS PURCHASED FROM A RETAILER OR OTHER RESELLER OF NBT COMMERCE,LLC PRODUCTS, THEN YOU MUST RETURN THE PRODUCT TO SUCH RETAILER/RESELLER, IN WHICH CASE YOUR RETURN WILL BE COVERED BY THE RETURN/REFUND POLICY OF THAT RETAILER/RESELLER.
In the case of any product(s) being returned for any reason, the returned item(s) must be complete, in original factory condition and in re-saleable condition, with all packaging materials, inserts and manuals, intact UPC codes, all accessories and software.
For returns of defective/damaged items we require the images of the defective/damaged product to provide the RMA, it would not be possible to generate RMA for this reason without the images of the received item. When the item is shipped back to us it MUST be double boxed. Please do not tape or write anything on the item or its original packaging! We reserve the right to refuse a return on any product that does not meet these requirements. Please do not return a package until you have obtained RMA number.
Any item returned to us without RMA will be refused and returned to sender. Be sure to properly package your return (double box) to avoid damage. We DO NOT accept any product that is returned incomplete or in a less than brand new condition as described above. Customers are responsible for shipping and insuring their package, at full value. Shipping must be with a reputable carrier with an on-line tracking system. If the packages lost, stolen or damaged during a return to us are the responsibility of the customer. All items returned for repair will be returned to the customer at the customer's expense. Shipping charges will apply.
Please contact Customer Service by E-mail() to obtain a Return Merchandise Authorization number (RMA) for you to use in the return process.
You will need to provide your original order number and payment information. Accordingly, please have this information readily available. NBT COMMERCE,LLC will verify that your return is being made during the applicable 30-day return period. Once your order has been verified, you will receive an email which will include your RMA number as well as instructions for the return. In no event will NBT COMMERCE,LLC accept any shipment that is sent C.O.D.
Please note that NBT COMMERCE,LLC cannot accept returned LifeProof Products in packages without an RMA number. Your RMA number must be clearly marked on the outside of the package containing your returned NBT COMMERCE,LLC Product.
RETURNING A NBT COMMERCE,LLC PRODUCT WITHOUT AN RMA NUMBER WAIVES ALL OF NBT COMMERCE,LLC’S RESPONSIBILITIES UNDER THE RETURN POLICY, EVEN IF PROOF OF DELIVERY IS AVAILABLE, DUE TO OUR INABILITY TO MATCH YOUR PURCHASE WITH THE RETURNED NBT COMMERCE,LLC PRODUCT – SO, IF YOU SEND US A PACKAGE WITHOUT THE RMA NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU WILL LOSE BOTH THE NBT COMMERCE,LLC PRODUCT(S) IN THE PACKAGE AS WELL AS ANY APPLICABLE REFUND YOU WOULD HAVE RECEIVED UNDER THE RETURN POLICY.
You must use an insured carrier service with a tracking number. Please provide us with return information when available. As part of the requirements for this Return Policy, the returned NBT COMMERCE,LLC Product must be received by us (at the address specified in the return instructions we provided you with your RMA number), in the original and resalable condition and in the original packaging. You must include a full description of why you are returning the NBT COMMERCE,LLC Product.
For approved returns, NBT COMMERCE,LLC will refund to you the purchase price you paid for the returned NBT COMMERCE,LLC Product. Refunds will be issued in the form of a credit to the Credit Card you used for the original purchase, less shipping charges (which are non-refundable except for returns made under the Warranty) and less a 15% percent restocking fee. Please allow 7-10 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.
NBT COMMERCE,LLC provides a one-year warranty for dash cameras, and a three-month warranty for consumables such as memory cards and other accessories.
However, this warranty does not apply to any product or part thereof damaged through alteration, mishandling, misuse, neglect or accident.
We value your privacy and make this policy easily accessible throughout our site to assist you in understanding the way information is handled in the course of using this site. Your privacy is very important to us. At NBT COMMERCE,LLC we want to make your online experience enjoyable and safe. Because we gather certain types of information about our users, we want you to fully understand our policy and the terms and conditions surrounding the attainment and use of that information.
Information NBT COMMERCE,LLC Collects and Tracks
NBT COMMERCE,LLC collects two types of information about users: Optional user provided information, e.g., voluntary submissions. Voluntary submissions include requests to receive our electronic newsletters, to participate in our message boards or forums, from participation in polls, surveys, warranty validation, and the like.
Additional information gathered through tracking and aggregation of information derived mainly by collating page views throughout our site. This information allows us to better contour our content to user needs and to help our advertisers and sponsors better understand the demographics of our audience.
NBT COMMERCE,LLC may collect user traffic usage characteristics throughout its website. However, we do not correlate this data with individual user information. NBT COMMERCE,LLC may analyze usage statistics according to a user's domain name, browser type, and MIME type by reading this information from data contained in the user's browser.
NBT COMMERCE,LLC may collect and catalog search terms that users employ in our Search function, but this tracking is not associated with individual users. We may use tracking information to determine the areas of our site most important to users based on the characteristics of usage of those areas. We will not track what any particular individual users read, but rather the performance of each page. This may help us to build a better web-based experience for you.
Log Files and Cookies
This website utilizes industry standard analytics packages that gather limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.
Additionally, NBT COMMERCE,LLC may place a "cookie" in a user's browser files. Cookies are very small text files that are stored on personal computers for reference purposes. Such "cookies" do not contain personal information. Cookies do not read data off a user's hard disk or read cookie files created by other sites. This information enables NBT COMMERCE,LLC to relate usage of our site to information that has been specifically and knowingly provided.
Specifically, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. We do not link the information we store in cookies to any personally identifiable information you have submitted while on our site. In certain instances, NBT COMMERCE,LLC advertising systems may deliver a one-time cookie to better track ad impressions and click rates.
There are two types of cookies that NBT COMMERCE,LLC may employ. We may use both session ID cookies and persistent cookies. A session ID cookie expires when your browser is closed. A persistent cookie may stay on a user's hard drive for an extended period. Session cookies make it easier for you to navigate our site. Persistent cookies can perform such activities as storing your password for forums or blogs so you do not have to sign in every time you visit those areas and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.
Cookies may be prevented by turning them off in the user's browser. For instance, the user's browser may be set to give a warning before cookies are accepted, at which point a user may reject them. Cookies need not be turned on to use this site. However, cookies may need to be turned on to participate actively in our blog, polling and surveys.
Registration and Use of Personal Information
Registration is not required in order to use or access this website. However, registration is required for warranty validation purposes. Registration information will only be used for internal purposes and will not be provided to any third parties.
Accordingly, if you do fill out a survey, form, or testimonial on our site, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.
NBT COMMERCE,LLC may use information voluntarily given by our users to enhance their experience on our website, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users. Further, in time, we may use information that users voluntarily provide in order to send out electronic newsletters or to enable users to participate in polls and surveys. We are planning to send out newsletters to subscribers on a regular schedule (depending on the newsletter), and may occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Rest assured NBT COMMERCE,LLC will never share newsletter mailing lists with any third parties, including advertisers, sponsors or partners.
As indicated, NBT COMMERCE,LLC may track various information such as usage or traffic information. NBT COMMERCE,LLC may use such tracking information to determine the performance of aspects of our site as well as to determine the users likes and dislikes, with respect to a particular webpage, based on such traffic data.
For instance, NBT COMMERCE,LLC may create aggregate reports on user demographics and traffic patterns. NBT COMMERCE,LLC may also track search terms entered in a Search function as one of many measures of what interests our users. But NBT COMMERCE,LLC will not track which terms any particular user enters. Specifically, NBT COMMERCE,LLC does not track what any particular individual user reads and will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
We also provide visitors to our website the opportunity to opt-in to receive communications from us. These communications may include a periodical newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving any, or all, of these communications by emailing us at , by clicking on the 'unsubscribe' link in any email we send to you, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
If you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.
Access to Personally Identifiable Information
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore - as is the case with any organization - we are not in a position to guarantee the absolute security of your information.
Nevertheless, the security of your personal and financial information is extremely important to us. We insure confidentiality and security in our online shopping experience. For instance, we employ various firewalls and other security tactics to keep your information secure. We do not store your complete credit card information on our internal web server. Once you place your order, the order is sent to our main order processing system using a private system. Once your order is completed it is entirely deleted from our web records. While there is risk inherent in every Internet transaction, be assured that we are work hard to ensure that risk is minimal. We take your financial security seriously and have taken measures to ensure your online shopping on experience our website safe for all customers.
As indicated we reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.